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Small (or sometimes big) tidbits about software engineering. This is where I share tips and learnings I acquired building, maintaining and supporting software in production at Airbnb, Uber and Microsoft.
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First things first
Returning a service to a green status is the priority in an outage.
This mean looking first into rolling back recent changes or falling back to unaffected regions.
Avoid the temptation to forward fix or spending time to identify the root cause before you do this.
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