Outage management is a core skill for a software engineer to acquire and is critical to achieve high availability of an online service. First, ideally, you receive an alert that triggers a notification that shows a degradation of the health of the service. The first thing to do is to acknowledge the alert only if you are able to follow up on it.
Outage Management
Great article folks 👌 ... May be a typo "iterating the know**ns**/unknowns..." sorry if it is not one